Privacy Policy
Spill Assist is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry or use our spill response and clean-up services.
Spill Assist is a trading style of RSM Fuel Services Limited Limited, registered in England and Wales under company number 14512003.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
What Information Do We Collect?
We may collect personal information when you contact us, request a quotation, report a spill incident or use our services.
The information we collect may include:
Full name
Company or organisation name
Email address
Telephone number
Business, property or incident location
Details of fuel, oil, chemical or other spill incidents
Information about the type and quantity of spilled substances
Information submitted through website contact forms
Photographs and documentation relating to spill incidents
Correspondence relating to enquiries and services
Site access details and relevant project information
Website usage information, including IP addresses and browser details
We only collect personal information that is necessary for responding to enquiries, arranging spill response services and managing our business operations.
How Do We Use Your Personal Information?
Spill Assist uses personal information for legitimate business purposes, including:
Responding to enquiries and quotation requests
Receiving and assessing spill incident reports
Arranging emergency spill response and containment services
Coordinating fuel, oil and chemical spill clean-up operations
Communicating with customers about incidents and site requirements
Preparing quotations, invoices and incident documentation
Managing site visits, assessments and clean-up activities
Coordinating equipment, personnel and waste disposal arrangements
Maintaining customer records and incident histories
Meeting environmental, health and safety, legal and regulatory obligations
Improving our website and customer experience
Managing business administration and customer support
We do not sell personal information to third parties.
Legal Basis for Processing Personal Data
Under UK GDPR, we must have a lawful basis for processing personal information.
We may process personal data under the following legal bases:
Contractual Necessity: Where processing is required to provide our services or take steps before entering into a contract.
Legitimate Interests: Where processing is necessary for managing enquiries, responding to spill incidents, maintaining customer relationships and operating our business, provided these interests do not override your rights.
Legal Obligations: Where we must process information to comply with applicable environmental, health and safety, financial reporting or regulatory requirements.
Consent: Where you have provided permission for specific activities, such as receiving optional marketing communications where consent is required.
How Do We Share Your Information?
We may share personal information with trusted third parties where necessary to deliver our services or manage our business.
These may include:
Spill response contractors and environmental specialists
Waste collection, transportation and disposal providers
Environmental remediation and clean-up contractors
Equipment suppliers and logistics providers
Insurance providers where relevant to an incident
IT support and website hosting providers
Customer management and administrative service providers
Payment processing and accounting providers
Professional advisers
Environmental and regulatory authorities where legally required
Any third parties processing personal data on our behalf must apply appropriate data protection and security measures.
We do not share personal information with unrelated third parties for their independent marketing purposes without an appropriate lawful basis.
Spill Incident Information
When responding to a spill incident, we may collect information about the location, nature and circumstances of the incident.
This may include site photographs, incident reports, contact details of relevant personnel, details of spilled substances and information about the affected area.
We use this information to assess the incident, coordinate appropriate response measures, arrange containment and clean-up services, document completed work and support compliance with applicable environmental requirements.
Where necessary, incident information may be shared with authorised contractors, insurers, waste management providers or relevant regulatory authorities.
We limit the collection and disclosure of personal information to what is reasonably necessary for providing our services and meeting legal obligations.
How Do We Protect Your Personal Information?
Spill Assist takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include:
Secure business and communication systems
Restricted access to customer and incident information
Password protection and appropriate access controls
Secure storage of incident reports and project documentation
Appropriate data management procedures
Confidentiality requirements for authorised personnel
Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long Do We Keep Personal Information?
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the nature of the information, the services provided and any applicable legal or regulatory requirements.
Customer records, spill incident reports, environmental documentation, waste transfer records, hazardous waste consignment records, invoices and relevant business records may be retained where necessary for accounting, contractual, environmental or legal purposes.
Where legislation requires specific records to be retained for a minimum period, we will comply with those requirements.
When personal information is no longer required, we securely delete or anonymise it.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, monitor performance and understand how visitors interact with our content.
Cookies may collect information such as:
Browser type and device information
Pages visited
Time spent on the website
Website navigation and interactions
General website traffic information
Where required by law, we obtain consent before placing non-essential cookies, including certain analytics and advertising cookies.
You can manage cookies through your browser settings and any cookie preference controls provided on our website.
Marketing Communications
We may contact existing customers or individuals who have expressed an interest in our services where permitted by applicable marketing and data protection legislation.
Marketing communications may include information about spill response, oil spill clean-up, fuel spill containment, environmental remediation and related services.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in relevant communications.
Your Data Protection Rights
Under UK GDPR, you have certain rights regarding your personal information.
These may include:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request that we limit how your personal information is processed.
Right to Data Portability: Request the transfer of certain personal information to another organisation.
Right to Object: Object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Withdraw consent where consent is the lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the contact details available on our website.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
Spill Assist is not responsible for the privacy practices, security measures or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place, as required by UK data protection legislation.
These safeguards may include UK adequacy regulations or approved contractual protections.
Children's Privacy
Our website and spill response services are intended for businesses, commercial organisations, industrial facilities, property owners, local authorities and individuals requiring professional spill response services.
We do not knowingly collect personal information directly from children through our website.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
Spill Assist may update this Privacy Policy periodically to reflect changes in legislation, business operations or how we process personal information.
Any updates will be published on this page.
We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.
Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website.
Spill Assist
A trading style of RSM Fuel Services Limited Limited
Registered in England and Wales
Company Number: 14512003
Complaints
If you have concerns about how we handle your personal information, please contact us so we can investigate and address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can contact the ICO directly for guidance or to submit a complaint.
We encourage you to contact us first so we have an opportunity to resolve your concerns.